Returns & Refund Policy

At Zyraedge, operated by Nebyros Veil Stack, we are committed to providing a smooth and reliable shopping experience. In this policy, “we,” “our,” and “us” refer to Nebyros Veil Stack, while “you,” “your,” and “user” refer to our valued customers. By making a purchase, you agree to follow the procedures outlined below.  

Return Eligibility  

To be eligible for a return:  

• Items must remain unused, unwashed, and in their original condition, including all tags, labels, and packaging.  
• All original tags, labels, and packaging must accompany the returned item.  
• Products that have been worn, washed, or altered in any manner are not eligible.  
• Return requests must be submitted within 48 hours of delivery via our customer support team.  
• Items not meeting these requirements may be rejected.  

How to Initiate a Return  

• Submit Your Request: Email your return request, including Order ID and reason, to Nebyrosveilstack@gmail.com.  
• Provide Proof: For defective, damaged, or incorrect items, attach clear photos to expedite processing.  
• Follow Instructions: Upon approval, we will provide step-by-step guidance to complete the return.  

Note: Returns that do not meet the stated conditions may be declined at our discretion.  

Refund Process & Timeline  

• Returned items are inspected to ensure they meet eligibility criteria.  
• You will receive a notification confirming whether the refund is approved or denied.  
• Approved refunds are credited to the original payment method within 5–7 business days.  
• A confirmation email is sent once the refund has been successfully processed.  

Partial Refunds  

If a returned item partially meets return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.  

Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery.  
• Attach clear photos or videos of the issue and email them to Nebyrosveilstack@gmail.com for faster resolution.  

Customer Support  

• For any queries or assistance regarding returns and refunds, contact our support team at: Nebyrosveilstack@gmail.com.  
• We value your trust in Zyraedge and are committed to providing a seamless and satisfying shopping experience.